Wikipedia describes Empathy as the capability to share and understand another's emotions and feelings, and is characterized as the ability to "put oneself into another's shoes". This connection to others is both an honorable and natural feeling, but can also often drive us to do something that, is the completely wrong thing to do. Since joining the Fire Service I've seen many situations where peoples empathy for another has not only caused them to be unable to render help, but on occasions has actually put everyone in danger. In a blog post the other day Seth Godin talked about empathy and asked To View More >>

WHY YOU NEED TO MANAGE YOUR PERSONAL BRAND Something that’s been on my mind lately is the desire to help people succeed in business online. No, I know I don’t have all the answers. But over the years, our two global companies have discovered some answers that work for us, and perhaps they’ll work for your company as well. As always, take what you like and leave the rest! Why you need to manage your personal brand Something that’s been on my mind lately is the desire to help people succeed in business online. No, I know I don’t have all the answers. But over the years, To View More >>

I'd like to think that I am more of a Greenie than some of the Greenies I know, so here is the good business stuff you can learn from the environmental movement. Only a little is about being green, and for some this might be only about the profit baby :-) I don't believe it's right to assume business is anti-environment, although our track track record could be better. But what we can learn from our environmental friends is that our environment is a reflection of us ... a reflection of our choices ... a reflection of our behavior and most importantly a reflection of our values and focus. Not the To View More >>

Did you know many people have decided what they think of a web page before it's even finished loading?  I'm convinced that when people review their own website they aren't very good at it for two reasons: 1, They're emotionally involved. It's their baby and no one wants to think they have an ugly baby. Even more so when they paid a lot of money for it. 2. They have no idea what web surfers want. Even worse, they don't really know much about their own web browsing behavior. That's because, like everyone else, we mainly tend to surf on auto-pilot. If this could be you, here's my challenge. (If To View More >>

Imagine if there was something that, if you did it consistently, would improve all relationships completely. Wouldn't that be amazing? I don't want to overstate it, but I think the concept of the "Umbrella of Rapport", might just be that powerful, so please enjoy. Today I came across some notes from an internal presentation that I did for our sales people last year on how they might improve their relationships, in this case with our clients. Part of it included this powerful idea. I don't take credit for it, I first heard it from Tony Robbins, but I have added my own thoughts below. In my opinion To View More >>